Sbk21 is committed to protecting the privacy and data security of every member. This document clearly explains the types of information we collect, how it is used, and your rights as a user of our platform.
Six core privacy protection principles that sbk21 implements to ensure your personal data remains secure at all times.
All data transmitted between your device and sbk21 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Members' personal data is stored on servers protected by multi-layered firewalls and regularly audited by independent third parties. Internal access is also restricted and monitored.
Sbk21 never sells, rents, or trades member personal information to any third party for marketing or other commercial purposes.
Every member has the right to access, amend, or request deletion of their personal data at any time through account settings or by contacting the sbk21 support team.
Sbk21 login uses encrypted session tokens that automatically expire after a period of inactivity, reducing the risk of unauthorised access to your account.
You may choose to receive or opt out of marketing communications from sbk21 at any time, with no conditions or penalties applied to your account.
This Privacy Policy explains how sbk21 collects, uses, stores, and protects your personal information. By using the sbk21 platform, you agree to the terms set out in this document.
Sbk21 collects your personal information solely to provide the best possible service, ensure account security, and comply with relevant legal requirements. We only collect information that is strictly necessary — nothing more.
The information we collect falls into three main categories: information you provide directly when registering and using the platform, information generated automatically through your use of the platform, and information obtained through the identity verification (KYC) process when required.
| Type of Information | Example | Status |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number | Required |
| Contact Information | Malaysia phone number, email address | Required |
| Financial Information | Bank account number, account holder name | Required |
| KYC Documents | MyKad copy, passport, driving licence | If Required |
| Technical Data | IP address, device type, web browser, OS | Automatic |
| Usage Data | Gaming history, transactions, login times | Automatic |
| Marketing Preferences | Notification preferences, language, promotions | Options |
Sbk21 never collects information unrelated to the provision of its services. All data is collected with your consent and is fully subject to this Privacy Policy.
The information we collect is used responsibly for specific and legitimate purposes. sbk21 does not use your data for any purpose not stated in this privacy policy without first obtaining your consent.
Sbk21 processes your personal data on a solid legal basis: contractual performance (processing necessary to provide the services you requested), legal obligations (compliance with regulatory requirements), legitimate interests (fraud detection and platform protection), and consent (for marketing communications you have opted in to receive).
Member privacy is sbk21's top priority. We do not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where sharing information is necessary for platform operations:
Sbk21 works with carefully selected third-party service providers, including licensed payment processors, identity verification service providers, and cloud infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified in their contracts with sbk21.
Sbk21 may be required to disclose member personal information when mandated by Malaysian law, court order, or a lawful request from law enforcement authorities. In all such cases, sbk21 will endeavour to notify the member in advance, unless prohibited by law.
Sbk21 does not share data with advertisers, data brokers, or any third-party marketing organisations. Any such claims you receive that do not originate from sbk21 are false.
Sbk21 continuously invests in the latest security infrastructure to ensure your personal data is protected at the highest level. The technical security measures we employ encompass multiple layers of defence operating simultaneously.
While sbk21 employs comprehensive security measures, no system can be guaranteed 100% secure. In the event of any security incident affecting your personal data, sbk21 is committed to notifying you in a timely manner, explaining the type of data involved and the remediation steps being taken.
Sbk21 uses cookies and similar tracking technologies to enhance the user experience, maintain your login session, and understand how the platform is used. Cookies are small text files stored on your device when you visit the sbk21 website.
You can manage your cookie settings through your web browser preferences at any time. However, disabling certain cookies may affect the functionality or user experience of the sbk21 platform.
Sbk21 recognises and respects your rights over your personal data. The following are the rights you hold as a sbk21 member:
To exercise any of the above rights, please contact the sbk21 customer support team via Live Chat or email at [email protected]. sbk21 will process your request within 14 business days.
Sbk21 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable Malaysian law. Generally, active account data is retained for the duration your account remains active. After an account is closed, certain data may be kept for up to seven years to comply with legal requirements relating to financial law and anti-money laundering regulations.
Technical data and usage logs are typically deleted or anonymised after 90 days, while KYC information is retained for the period required by the relevant authorities. Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.
If you request account closure, sbk21 will process the request within 30 business days. Data that must be retained for legal compliance purposes will be stored separately and will not be used for any other purpose.
Sbk21 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Whenever material changes are made, we will display a prominent notice on the platform's main page for at least 14 days before the changes take effect.
The date of the most recent update will always be displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how sbk21 protects your personal information. Your continued use of the sbk21 platform after any changes to this Privacy Policy take effect will be considered your acceptance of those changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how sbk21 handles your personal data, our privacy team is ready to assist. We take every concern seriously and will respond within a reasonable timeframe.
You can reach us via the platform's Live Chat, available 24 hours a day, 7 days a week, or by emailing [email protected]. Please include "Privacy Inquiry" in the subject line of your message so it can be directed to the appropriate team.
We are committed to responding to all privacy-related inquiries within three business days. For more complex matters, we will provide you with regular updates on the progress of our review.
Create your sbk21 account today and enjoy top-tier privacy protection, plus a 150% welcome bonus on your first deposit.